Refund & Cancellation Policy

Last updated: 7/15/2025

1. Cancellation Policy

Easy Cancellation

You can cancel your Draftyn subscription at any time with no questions asked. Simply go to your account settings and click "Cancel Subscription."

  • Cancel anytime from your account dashboard
  • No cancellation fees or penalties
  • Your subscription remains active until the end of your billing period
  • You can continue using all paid features until your plan expires
  • Your account automatically converts to the Free plan after cancellation

2. Refund Policy

30-Day Money-Back Guarantee

We offer a full refund within 30 days of your first subscription payment if you're not satisfied with Draftyn.

Eligible for Full Refund:

  • First-time subscribers within 30 days of initial payment
  • Technical issues that prevent you from using the service
  • Billing errors or unauthorized charges
  • Service doesn't meet the features described at time of purchase

Not Eligible for Refund:

  • Renewal payments (after your first subscription period)
  • Requests made after 30 days from initial payment
  • Free plan users (no payment made)
  • Accounts terminated for Terms of Service violations
  • Change of mind after extensively using the service for 25+ days

3. Subscription Billing

Monthly Billing: All plans are billed monthly in advance.

Pro-rated Billing: If you upgrade mid-cycle, you'll be charged the difference immediately.

Downgrade: Downgrades take effect at the start of your next billing cycle.

Currency: Pricing automatically adjusts based on your location and local currency.

Note: We do not provide partial refunds for unused portions of your subscription period. Your subscription remains active until the end of your current billing cycle.

4. How to Request a Refund

  1. Contact Support: Email us at support@draftyn.com with your refund request
  2. Include Information:
    • Your account email address
    • Reason for refund request
    • Date of original payment
    • Any relevant details or issues experienced
  3. Response Time: We'll respond within 48 hours and process approved refunds within 5-7 business days
  4. Refund Method: Refunds will be issued to your original payment method

5. Data and Content After Cancellation

  • Immediate Access: You retain access to your documents until your subscription expires
  • Free Plan Limits: After cancellation, your account converts to Free plan limits (3 documents, 30 credits)
  • Data Export: You can export your documents anytime before or after cancellation
  • Data Retention: We retain your data for 90 days after cancellation in case you want to reactivate
  • Data Deletion: Contact us if you want your data deleted immediately upon cancellation

6. Special Circumstances

Technical Issues: If our service is unavailable for more than 24 hours due to technical problems, we may provide account credits or extend your subscription period.

Billing Errors: If you notice any incorrect charges, contact us immediately. We'll investigate and refund any confirmed billing errors.

Duplicate Charges: Accidental duplicate payments will be refunded in full immediately upon verification.

7. Enterprise and Custom Plans

Enterprise and custom subscription plans may have different refund terms as outlined in your specific service agreement. Contact your account manager or our enterprise support team for details.

8. Contact Us

For any questions about cancellations, refunds, or billing, please contact us:

Email: support@draftyn.com

Subject: "Refund Request" or "Billing Question"

Response Time: Within 48 hours

Address: Draftyn Support Team
19-3-68, Naralasettipalem
Bapatla, Andhra Pradesh, India - 522101

9. Policy Updates

We may update this Refund Policy periodically. Changes will be posted on this page with an updated date. Continued use of the service after policy changes constitutes acceptance of the new terms.